by Lisa Sisson | Oct 27, 2025 | Leadership
The Illusion of Progress — and the Storm Beneath It In my last blog, Automation Isn’t the Answer — It’s the Amplifier, we explored how automation so often becomes the “fix” that exposes more than it repairs.After the Optus Triple Zero outage, the response was, as we...
by Lisa Sisson | Oct 20, 2025 | Leadership
Everyone’s Chasing the Magic Fix Ever noticed the trend that when an organisation faces a crisis caused by human error — like Optus’s recent Triple Zero outage — the response has become almost predictable?“Automation will fix it.”As if it’s a quick-fix answer to a far...
